FAQ

Q?

What is DineCode?

A.

DineCode is a digital QR menu/catalog solution that allows you to provide a digital product list to your clients. Clients can see your products with photos, descriptions and prices. Your catalog will be attractive and user-friendly with DineCode. Also, clients can make orders directly on their mobile phones.

Q?

Who can use DineCode?

A.

DineCode is a digital solution for Restaurants, Hotels, Bars, Cafes, Clubs, Eating Spots. Any business who wants to have a digital catalog or online menu can use DineCode.

Q?

What countries do you support?

A.

We have the capacity to scale globally however we have restricted operations to Ghana at the moment. All payments for platform subscription directly on the platform is limited to Ghana Cedis. 

Q?

Can I have a demo?

A.

Sure, click here to create a free account.

Q?

What are the prices?

A.

You can check our prices here. If none of those plans suit you, send us an email to support@dinecode.com, and the sales team will contact you for a custom plan.

Q?

Can I change my plan? Go for a bigger or smaller plan?

A.

Of course, each plan can be adjusted from your management dashboard.

Q?

Do you have integration with POS, Payment Gateway?

A.

DineCode does not allow for collection of payments from customers for ordering from restaurant menu at the moment.  We do not integrate with POS systems nor provide APIs for extending functionalities at the moment. 

These capabilities are part of our roadmap and will be incorporated in the future.

Q?

How can I check orders from my customers?

A.

- You will get notification inside DineCode admin dashboard

- You will have an oder history in the transaction panel to review the orders which have been fulfilled or are yet to be fulfilled.

- Additionally, the admin will always receive an email anytime an order is placed on the platform. 

Q?

What are the image sizes to load for optimal performance.

A.

These are the recommended image sizes:

Logo: 200-200px

Cover image: 300-150px

Menu image: 300-300px

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